Information We Collect
A. Information You Provide to Us
. When you sign up for a Tuverl account, you give us your name, email address, and phone number. If you decide to sign up for Tuverl using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.
. When you add a credit card or payment method to your Tuverl account, a third-party financial technology company that handles payments for us will receive your card information and process the payments. To keep your financial data secure, we do not store full credit card information on our servers.
. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
B. Information We Collect When You Use the Tuverl Platform
. Tuverl is all about connecting Commuters with efficient and convenient transportation options. To do this, we need to know where you are. When you open Tuverl on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.
Your location information is necessary for things like matching Commuter with nearby Drivers of buses, minibuses, or taxis, determining drop off and pick up locations, and suggesting destinations based on previous trips. Also, if the need ever arises, our Trust & Safety team may use and share location information to help protect the safety of Tuverl Users or a member of the public. If you give us permission through your device settings or Tuverl app, we may collect your location while the app is off to identify promotions or service updates in your area.
. Tuverl receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier.
. To help us understand how you use the Tuverl Platform and to help us improve it, we automatically receive information about your interactions with the Tuverl Platform, like the pages or other content you view, your actions within the Tuverl app, and the dates and times of your visits.
Call and Text Information
. We work with a third party partner to facilitate phone calls and text messages between Commuters and Drivers who have been connected for a ride. We collect mobile sensor data from Drivers’ devices (such as speed, direction, height, acceleration or deceleration) to improve location accuracy and analyze usage patterns.
. At Tuverl, we want to make sure Commuters are always enjoying great rides. Commuters and Drivers may rate and review each other at the end of every ride. We receive information about ratings and reviews and, as we explain below, give Commuters information about Drivers’ ratings and reviews and vice versa.
Address Book Contacts
. We may collect information that you submit when you contact Tuverl customer support, provide ratings, or otherwise contact Tuverl.
Information from Cookies and Similar Technologies
. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Tuverl Platform and interact with Tuverl advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Tuverl Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Tuverl Platform.
C. Information We Collect from Third Parties
Third Party Services
. If you choose to register for Tuverl or otherwise link your Tuverl account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
Third Party Partners
. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third-party partners and combine it with other information that we have about you.
. If your company, university, or organization participates in one of our enterprise programs such as Tuverl for Work, we may receive information about you, such as your email address, from your participating organization. We also may give your participating organization the opportunity to request a ride on your behalf, in which case they may provide us with your name, phone number, and the pickup and drop off location for your ride.
Background Information on Drivers
. Tuverl works with third-party partners to perform driving record and criminal background checks on Drivers, and we receive information from them such as publicly available information about a Driver’s driving record or criminal history.
How We Use the Information We Collect
We use the information we collect from all Commuters to:
- Connect Commuters with transportation options, namely buses, minibuses, and taxis;
- Provide, improve, expand, and promote the Tuverl Platform;
- Analyze how the Tuverl community uses the Tuverl Platform;
- Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
- Personalize the Tuverl experience for you and your friends and contacts;
- Send you text messages and push notifications;
- Facilitate transactions and payments;
- Provide you with customer support;
- Find and prevent fraud; and
- Respond to trust and safety issues that may arise, including auto incidents, disputes between Commuters and Drivers, and requests from government authorities.
Additionally, we use the information we collect from Drivers and Operators for the following purposes related to driving on the Tuverl Platform:
- Sending emails and text messages to Drivers who have started the driver application process regarding the status of their application;
- Determining a Driver’s eligibility to drive for Tuverl
- Notifying Drivers about ride demand, pricing and service updates; and
- Analyzing usage patterns for safety purposes.
How We Share the Information We Collect
A. Sharing Between Commuters
Sharing between Commuters and Drivers
. Commuters and Drivers that have been matched for a ride are able to see basic information about each other, such as name, photo, ratings, and any information they have added to their Profiles. Commuters and Drivers who connect their Tuverl accounts to Facebook will also be able to see their mutual Facebook friends during the ride. Drivers see the pick-up location that the Commuter has provided. Commuters see a Driver’s vehicle information and real-time location as the Driver approaches the pick-up location. Commuters’ ratings of Drivers are shared with Drivers on a weekly basis. We de-identify the ratings and feedback, but we can’t rule out that a driver may be able to identify the Commuter that provided the rating or feedback.
Although we help Commutersand Drivers to arrange a pickup, we do not share your actual phone number or other contact information with other Commuters. If you report a lost or found item to us, we will seek to connect you with the relevant Commuteror Driver, including sharing actual contact information with your permission.
B. Sharing Between Tuverl and Third Parties
API and Integration Partners
. If you connect to the Tuverl Platform through an integration with a third-party service, we may share information about your use of the Tuverl Platform with that third party. We may share your information with our third-party partners in order to receive additional information about you. We may also share your information with third-party partners to create offers that may be of interest to you.
Third Party Services
. The Tuverl Platform may allow you to connect with other websites, products, or services that we don’t have control over (for example). If you use these services, we will provide the third party with information about you to allow them to provide the service to you. We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
. We work with third-party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Tuverl Platform, including all of the things described in Section 3 above.
. If you participate in an enterprise program and charge a ride to your organization’s billing method or credits, we will provide your organization’s account holder with information about your use of the Tuverl Platform, including ride details such as date, time, charge, and pick up and drop off locations. If you create a Business Profile, at the end of each ride you will have the option to designate the ride as a business ride. If you do so, and your organization has a corporate account with Tuverl, we may share information about your use of Tuverl Platform with your organization including ride details such as date, time, charge, and region of the trip. If you change organizations, it is your responsibility to update your Business Profile with the new information. (Please remember to check and set your designation settings accordingly.) If you integrate your account with an expense platform we will share the ride details to your expense account.
. We’ve partnered with several ride-sharing services around the globe so Commuters can continue to find rides when they open the Tuverl app abroad, and Drivers can provide services to international travelers in Zimbabwe. When we match a ride with the partner, we share the same information that is shared between matched Commuters and Drivers on the Tuverl Platform. In some cases we are unable to mask your phone number if you call an international driver, so please keep that in mind before using this feature.
. We may share your information with third parties in the following cases:
- While negotiating or in relation to a change of corporate control such as restructuring, merger or sale of our assets;
- If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
- With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the Tuverl community, Tuverl, or the public (you can read more about this in our Law Enforcement Request policy);
- To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.
- If you signed up for a promotion with another Commuter’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
- With our insurance partners to help determine and provide relevant coverage in the event of an incident;
- To provide information about the use of the Tuverl Platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
- Whenever you consent to the sharing.
. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the Tuverl Platform.
. You can opt-out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Tuverl Platform (such as receiving a notification that your ride has arrived).
. While you can prevent your device from sharing location information at any time through your Device’s operating system settings, Commuter location is core to the Tuverl Platform and without it we can’t provide our services to you.
. You can control whether to enable or disable the Facebook mutual friends feature through your profile settings.
Editing and Accessing Your Information
. We are committed to protecting the data of the Tuverl community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
. Tuverl is not directed to children, and we don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us by emailing firstname.lastname@example.org